Frequently Asked Questions

Do I need to register to use mycontractor.com.au?

Any person wishing to log onto mycontractor.com.au is required to register. New members can do so by logging onto www.mycontractor.com.au and clicking on either the "New Contractor Membership" or "New Client Membership" button. You will be asked if you want to set up a Contractor or Client account. Once chosen, you will then be taken through the registration process. If you are a sub contractor you should use the "New Contractor Membership" option. If you are a head contractor and want to monitor your subcontractors, you should sign up as a "New Client Membership". 

What is the difference between a Contractor and Client Membership?

Contractor Memberships store and control contractor information, for example :

• Insurance details
• OH&S information
• Contact information
• Company profile
• Service areas

Contractors can then point their Clients, that require access to the above types of information to www.mycontractor.com.au to view their profiles.

Contractors will also be reminded, via email, of when their insurances are due to be updated and are search-able by other clients looking for quality trades people. 

Clients can use the site to monitor their subcontractors to ensure they are fully aware of the status of their insurances, licences, OHS and more. Mycontractor.com.au then sends to the client an email warning them when any of their subcontractors policies are about to expire. Clients can also search for fully insured Contractors based on location, services provided and insurances.

How much does membership cost?

Unless they have been requested to join by a client, independent subcontractors pay a nominal fee to access all of the many benefits this system has to offer.  Any contractor who has been requested to join by a registered client, do so for free.

We also offer subcontractors the opportunity to use the mycontractor's scanning and uploading services. Simply post us your documents and we can scan them and upload them onto the site for you. This service is available for a small fee.

Clients are charged an annual membership fee based on the number of subcontractors that they wish to monitor. 

What are the terms of use?

The terms of use for accessing and using the mycontractor system can by accessed via the following link www.mycontractor.com.au/terms

How do I pay?

Clients need to contact the mycontractor team to organise a login. Following this, the Client will be invoiced.

What do I do if my username or password doesn't work?

Email support@mycontractor.com.au or contact the team on (02) 8399 3464.

What minimum system do I require to run mycontractor?

Mozilla Firefox 1.0, Internet Explorer version 5.5 or greater is recommended for optimal viewing.